Refund Policy

Last updated: 22 June 2026

This policy covers subscription payments to Rigpa(the plans you buy to run your shop's chatbot). It does not cover orders between a shop and its own customers — those are handled by each shop.

How billing works

Rigpa plans are purchased up-front via eSewa for a fixed period (monthly or annual). Your plan is activated once we verify your payment. There is no automatic renewal — you choose to renew before your plan expires.

Refunds

Subscription payments are generally non-refundable, except where required by law. That said, we want this to be fair — we will refund (or credit) you when:

• You were charged twice or paid the wrong amount for the same plan.
• We could not activate your plan after a verified payment and could not resolve it.
• You were billed after cancelling in error on our side.

We do not refund for partial use of a period, a change of mind after activation, or because a third-party platform (Instagram, WhatsApp, TikTok, eSewa) changed or restricted access.

How to request a refund

Email admin@rigpanepal.com with the subject "Refund Request", your shop name, and the eSewa transaction reference. We aim to review and respond within 7 days; approved refunds are returned to your eSewa account.

More

See our Terms and Privacy Policy for the full picture.