Privacy Policy

Last updated: 19 June 2026

Rigpa ("we", "our") provides an AI chatbot that lets businesses handle customer conversations and orders — through a shop's web chat link and, where connected, Instagram or TikTok direct messages. This policy explains what data we process and why.

Information we process

• Messages you send to a connected business — via the shop's web chat or, where enabled, Instagram/TikTok direct messages.
• Photos you upload in chat (for example, a payment screenshot), which are stored so the shop can view them.
• Voice notes you record in chat. Audio is sent to our AI provider to be transcribed into text so the bot can understand it.
• Your profile basics (such as your platform or session user ID and, if provided, your name) needed to reply to you.
• Order details you provide while placing an order: products, quantities, delivery name/address/phone, and payment method.

How we use it

• To answer your questions and take and fulfil your orders.
• To generate chatbot replies and transcribe voice notes using an AI provider.
• To let the business owner manage conversations and orders through their dashboard.
• To send service emails — account confirmation, password resets, and new-order or hand-off alerts to shop owners.

If you create a shop (account holders)

If you sign up to run a shop on Rigpa, we also process your name, email address, and password (stored securely, never in plain text) along with your business details (shop name, products, FAQs, and payment instructions). We use these to create and secure your account, show you your dashboard, and send you the service emails described above. New shops are reviewed before going live.

How it is shared

• The business you are messaging (the owner of the shop) can see your conversation, photos, and orders.
• Service providers that operate the service: Meta/Instagram and TikTok (messaging, where connected), Supabase (database and file storage), Vercel (application hosting), Cloudflare (domain, DNS, and email routing), Resend (sending service emails), and an AI provider (Groq, or OpenAI) to generate replies and transcribe voice notes. We do not sell your data.

Retention

We keep conversation, photo, and order data for as long as needed to provide the service and meet the business's record-keeping needs. You can request deletion at any time (see below).

Your choices & data deletion

To request access to or deletion of your data, see our Data Deletion Instructions or email uniquelamapakhrin@gmail.com.

Contact

Questions about this policy? Email uniquelamapakhrin@gmail.com.